Cancellation Policy
At Azimuth International, we strive to provide a seamless shopping experience. However, we understand that sometimes you may need to cancel your order. Please review our cancellation policy below for further details.
1. Order Cancellation Window
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You may cancel your order within 24 hours of placing it without any penalties or fees.
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After 24 hours, cancellations may not be guaranteed, as the order may already be processed or shipped.
2. How to Cancel an Order
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To cancel your order, please contact our customer service team immediately:
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Email: [Insert Contact Email]
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Phone: [Insert Contact Phone Number]
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Business Hours: [Insert Business Hours]
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Include your order number and any relevant details in your request to help us locate and process your cancellation as quickly as possible.
3. Orders Already Shipped
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If your order has already been processed and shipped, we will be unable to cancel it. In such cases, you can initiate a return once the item is delivered. Please refer to our Return & Refund Policy for details on returning products.
4. Custom or Personalized Orders
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Orders for custom, personalized, or made-to-order items cannot be canceled once they have been processed, as these items are specially created for you.
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If you need to make changes to a custom order, please contact us immediately within 24 hours of placing the order.
5. Refunds for Canceled Orders
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If your cancellation request is approved within the cancellation window, we will process a full refund to your original payment method.
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Refunds will be processed within 7-10 business days after the cancellation is confirmed.
6. Changes to Orders
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If you wish to modify an order rather than cancel it, such as changing the shipping address or product selection, please contact us within the first 24 hours. Modifications will not be possible once the order is processed or shipped.
7. Contact Us
If you have any questions regarding our cancellation policy, please don't hesitate to reach out to our customer service team:
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Email: kuchnaya@azimuthintl.com
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Phone: +91 92124 77556
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Business Hours: 10:00 am - 6:00 pm